Shop Manager at Durham Regional Locksmiths Ltd

Durham Regional Locksmiths Ltd is a company that specializes in providing locksmith services in the Durham region of Ontario, Canada. The company offers a wide range of locksmith services, including residential, commercial, and automotive locksmith services. They have an experienced team of professionals who are dedicated to providing high-quality services to their clients.

One of the key positions in the company is that of the Shop Manager. The Shop Manager is responsible for supervising shop operations, answering phone calls, scheduling service calls for technicians, and providing assistance in the shop. Tammy Tomlinson is the current Shop Manager at Durham Regional Locksmiths Ltd. She has been with the company for several years and has extensive experience in the locksmith industry. Tammy is a dedicated professional who is committed to providing excellent customer service and ensuring that the shop runs smoothly.

If you are looking for a career in the locksmith industry, the position of Shop Manager at Durham Regional Locksmiths Ltd could be an excellent opportunity for you. The company offers competitive salaries, a supportive work environment, and opportunities for career advancement. With their commitment to providing high-quality services to their clients, Durham Regional Locksmiths Ltd is a company that you can be proud to work for.

Overview of Durham Regional Locksmiths Ltd

Durham Regional Locksmiths Ltd is a Canadian business that provides locksmith services to customers in Durham Region, Ontario. The company is owned and operated by Eric Theunissen, who has over 30 years of experience in the industry. The business is supported by a team of experienced professionals, including shop manager Trish Larsson and service technicians Chase Buller and Riley Morrison, who have over 100 combined years of experience in the field.

Durham Regional Locksmiths Ltd offers a wide range of locksmith services, including residential, commercial, and automotive locksmithing. The company also offers emergency lockout services, key cutting, and lock repair and installation. The business prides itself on providing high-quality services at affordable prices, with a commitment to customer satisfaction.

As a Shop Manager at Durham Regional Locksmiths Ltd, the successful candidate will be responsible for overseeing shop operations, answering phone calls, scheduling service calls for technicians, and providing assistance in the shop. The ideal candidate will have experience in a similar role, strong organizational and communication skills, and a commitment to providing excellent customer service.

Role of a Shop Manager

A Shop Manager at Durham Regional Locksmiths Ltd is responsible for overseeing the daily operations of the shop. They are the go-to person for customers who need assistance with their security needs. The following are some of the key responsibilities of a Shop Manager at Durham Regional Locksmiths Ltd:

Customer Service

One of the primary responsibilities of a Shop Manager is to provide excellent customer service. They must be knowledgeable about the products and services offered by Durham Regional Locksmiths Ltd and be able to answer any questions that customers may have. They must also be able to handle any complaints or issues that customers may have in a professional and timely manner.

Shop Operations

A Shop Manager is responsible for ensuring that the shop runs smoothly. This includes managing inventory, ordering supplies, and ensuring that all equipment is in good working order. They must also be able to manage the schedule of the technicians and ensure that they are dispatched to jobs in a timely manner.

Staff Management

A Shop Manager is responsible for managing the staff at the shop. This includes hiring and training new employees, as well as managing the performance of existing employees. They must also be able to provide feedback and coaching to employees to help them improve their performance.

Sales and Marketing

A Shop Manager must be able to promote the products and services offered by Durham Regional Locksmiths Ltd. This includes developing marketing strategies, creating sales targets, and tracking performance. They must also be able to identify new opportunities for growth and develop plans to capitalize on them.

Requirements for Shop Manager at Durham Regional Locksmiths Ltd

To be considered for the role of Shop Manager at Durham Regional Locksmiths Ltd, candidates must have the following qualifications:

• High school diploma or equivalent
• Minimum of 2 years of experience in a related field
• Strong customer service skills
• Excellent communication and interpersonal skills
• Ability to manage a team of employees
• Strong organizational and time management skills

Qualifications for Shop Manager

A Shop Manager at Durham Regional Locksmiths Ltd is responsible for supervising shop operations, providing assistance in the shop, answering phone calls, and scheduling service calls for technicians. To qualify for this position, candidates must have the following qualifications:

Experience

The ideal candidate should have at least 3 years of experience in a similar role, preferably in a locksmith or security industry. Experience in managing a team of technicians and knowledge of locksmithing tools and equipment is a plus.

Education

A high school diploma or equivalent is required for this position. A college degree in business administration, management, or a related field is preferred but not mandatory.

Skills

The candidate should have excellent communication and customer service skills, be able to multitask and work under pressure. They should be proficient in using computers and have experience with Microsoft Office suite and other relevant software. A valid driver’s license is required.

Personal Attributes

The ideal candidate should be confident, knowledgeable, and able to work independently or as part of a team. They should be detail-oriented, organized, and able to prioritize tasks effectively. They should be able to work flexible hours and be available for on-call duty.

Application Process

Job Posting and Description

Durham Regional Locksmiths Ltd. is currently seeking a qualified applicant for the position of Shop Manager. The job posting and description can be found on the company’s website and on various job boards. The job description outlines the responsibilities and requirements for the position, including managing shop operations, scheduling service calls, providing assistance in the shop, and supervising staff.

Application Submission

To apply for the Shop Manager position at Durham Regional Locksmiths Ltd., interested candidates should submit their resume and cover letter through the company’s website or via email to the HR department. The cover letter should highlight the candidate’s relevant experience and qualifications, as well as their interest in the position.

Interview Procedure

After reviewing the applications, the HR department will contact qualified candidates to schedule an initial phone interview. This interview will assess the candidate’s qualifications, experience, and fit for the position. If the candidate passes the phone interview, they will be invited for an in-person interview with the hiring manager. During this interview, the candidate will have the opportunity to discuss their skills and experience in more detail, as well as learn more about the company and the position.

Employee Benefits and Perks

As a Shop Manager at Durham Regional Locksmiths Ltd, employees can expect to receive a variety of benefits and perks. These benefits are designed to support employees both in and out of the workplace and include:

• Competitive Salary: Shop Managers at Durham Regional Locksmiths Ltd receive a competitive salary that is commensurate with their experience and skills.
• Health and Dental Benefits: Employees receive comprehensive health and dental benefits, which include coverage for prescription drugs, vision care, and other medical expenses.
• Retirement Savings Plan: Employees are eligible to participate in a retirement savings plan, which includes a company match.
• Paid Time Off: Employees receive paid time off, which can be used for vacation, personal days, or sick leave.
• Professional Development: Durham Regional Locksmiths Ltd offers opportunities for professional development and career advancement, including training and development programs.
• Employee Discounts: Employees receive discounts on products and services offered by Durham Regional Locksmiths Ltd.

Frequently Asked Questions

How does the salary for a Shop Manager in the locksmith industry compare to similar roles in Oshawa?

According to Payscale, the average salary for a Shop Manager in the locksmith industry in Oshawa is around CAD 50,000 per year. However, the salary can vary depending on the experience, skills, and qualifications of the individual. It is also important to note that the salary may be affected by various factors such as the size of the company, the location, and the demand for locksmith services in the area.

Can you describe the work environment for a Shop Manager at a regional locksmith company?

As a Shop Manager at a regional locksmith company like Durham Regional Locksmiths Ltd., the work environment can be fast-paced and challenging. The Shop Manager is responsible for overseeing the day-to-day operations of the shop, managing a team of technicians, and ensuring that all customer needs are met. The work may involve dealing with a variety of lock and security-related issues, from simple lockouts to complex security systems. The Shop Manager may also be responsible for maintaining inventory, ordering supplies, and ensuring that the shop is clean and organized.

What type of training or certification is required for managing a locksmith shop?

To become a Shop Manager at a locksmith company, it is typically required to have several years of experience as a locksmith or in a related field. In addition, some companies may prefer candidates who have completed a formal training program in locksmithing or have obtained certification from a recognized organization such as the Associated Locksmiths of America (ALOA). The Shop Manager should also have strong leadership skills, excellent communication skills, and the ability to work well under pressure.